8. CANCELLING YOUR ORDER AND RETURNING GOODS
Helium filled balloons are a perishable and personalised product and therefore cannot be returned under the UK Distance Selling Regulations (2000). See our returns/refund policy for faulty, incomplete or incorrect inflated balloons.
"Made to order" goods
8.1. Orders for goods that are produced to your specification, for example made to order balloon decorations, cannot be cancelled after the Delivery Advice email has been sent. Once these goods have been delivered they can only be returned if the goods were miss-described, or are not of satisfactory quality or reasonably fit for the purpose and we cannot remedy the fault to your reasonable satisfaction.